Car Dealership Lead & Test‑Drive Assistant

Mint Auto Sales is a pre-owned dealership in Orlando with nearly 200 vehicles in stock – from budget options under $10K to premium makes like BMW and Bentley. As inbound call volume grew, the sales team was losing after-hours inquiries to voicemail, capturing customer details inconsistently, and missing opportunities whenever there wasn’t a knowledgeable rep free to match a vague request to the right car. We built Aria, a conversational AI voice agent on Retell, orchestrated through n8n, to handle every inbound sales call the way an experienced floor rep would. Aria opens naturally and lets the customer lead, then treats fuzzy signals like “something around 2015” or “a coupe under $25K” as intent – surfacing the closest match from the dealership’s live inventory and introducing it one vehicle at a time, by year, make, model, and price. She answers detail questions on demand, books test drives by checking real-time availability and offering two slots, emails the website link with the address confirmed letter-by-letter, and routes financing or trade-in questions to the right department without guessing. Every completed call is logged automatically to a structured lead database, and returning callers are recognized by phone number. The result: consistent, knowledgeable intake on every call around the clock, no missed after-hours leads, and a sales team freed to focus on closing in person.