Assistant for Fitness Membership Calls

Lake Nona Performance Club, a premier fitness, sports, and wellness facility in Orlando, needed every inbound call answered with the same premium experience its front desk delivers in person – without pulling staff away from members on-site. We built Maya, a conversational AI voice assistant deployed on Retell and orchestrated through n8n, to handle inbound membership calls end to end. Maya greets each caller warmly, uncovers their fitness goals, and answers questions about memberships, classes, recovery services, and specialized programs – from ROX Climbing to EDGE Sports Performance and Aquatics – using only the club’s verified knowledge base, so pricing and schedules are never invented. She matches callers to the right program, checks real-time availability, and books tours and consultations directly into the club’s calendar. Billing, medical, and injury-related questions are escalated cleanly to a human specialist, with a callback offered if a transfer fails. The result is a consistent, on-brand phone experience that captures every lead, protects the club from liability, and frees the front desk to focus on the members already in the building.